This Privacy Policy outlines how Black Horse Inn, Byworth ("we," "our," or "us") collects, uses, and protects the information you provide when you visit our website and subscribe to our email marketing services. We are committed to ensuring the privacy and security of your personal data in compliance with the General Data Protection Regulation (GDPR).

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DATA CONTROLLER

Black Horse Inn, Byworth with registered office in Byworth, Petworth, GU28 0HL, United Kingdom is ensuring compliance with the rules on personal data processing by providing the following information on the processing of data that is received, or in any case collected, while browsing this site.

We take privacy seriously and have appointed a data protection officer who can be contacted at info@blackhorsebyworth.co.uk.

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CONSENT

When you provide us with personal information to complete a transaction, refund a transaction, verify your debit/credit card, place an order, make a reservation, ordering gift vouchers, or contact for any other enquiry, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

By checking the consent box, you agree to receive marketing communications from us. You can withdraw your consent at any time by following the instructions provided in our emails or contacting us directly. If after you consent, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@blackhorsebyworth.co.uk or mailing us at: Black Horse Inn, Byworth, Byworth, Petworth, GU28 0HL, United Kingdom.

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INFORMATION WE COLLECT

We collect the following information when you contact us via email, web form, phone, in person, or subscribe to our email marketing services:

• Name: We collect your first and last name, if given.
• Email Address: We collect your email address to send you confirmation emails for reservations, updates to reservations or other requests, newsletters, and promotional materials.
• Phone Number: We collect your phone number to contact you regarding any updates to reservations, to confirm reservations via 'WhatsApp', or to follow up on other enquiries or lost property requests.
• Address: We may collect your address to send menus, invitations, or promotional materials.

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HOW WE USE YOUR INFORMATION

We use your email address to:

• To send you confirmation emails for reservations, updates to reservations or other requests, newsletters, and promotional materials.
• Improve our website and email marketing strategies based on user preferences and behaviour.

We use your phone number to:

• Contact you regarding any updates to reservations, to confirm reservations via 'WhatsApp', or to follow up on other enquiries or lost property requests.

We use your Address to:

• Send menus, invitations, or promotional materials.

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HOW LONG WE KEEP YOUR INFORMATION

All your information is held on our website data base until such time you request erasure.

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DATA SECURITY

We are committed to ensuring the security of your information. We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, and destruction.

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DATA SHARING AND THIRD PARTIES

We do not sell, trade, or transfer your personal information to third parties without your explicit consent. Your information may be shared with service providers who assist us in operating our website and conducting our business. This will be under contractual arrangements with us and carried out in accordance with the requirements of relevant data protection laws to keep your information confidential.

We will also disclose any of your personal information to any third party where we are under a duty to do so to comply with any legal obligation, or in order to enforce or protect any of our rights, property, or safety.

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YOUR RIGHTS

You have the right to:

• Withdraw your consent for us to hold your personal information.
• Access the personal information we hold about you.
• Correct any inaccuracies in your information.
• Request the erasure of your personal data.
• Object to the processing of your personal data.
• Restrict the processing of your personal data.
• A copy of your personal data.

To exercise these rights, please contact us at info@blackhorsebyworth.co.uk

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COOKIES

We use cookies on our site to help us improve the user experience. By continuing to browse the site, you are giving your consent to our use of cookies. If this is not something you wish to allow, please change the cookie settings in your browser.

Some cookies on this site are essential, and the site will not work as expected without them. We also use some non-essential cookies to anonymously track visitors as per Google Analytics listed below or enhance your experience of the site. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

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ANALYTICAL COOKIES

These cookies allow us to recognize and count the number of visitors in an anonymous form and to see how visitors move around the site when they are using it. This helps us to improve the way our website works. In order to do this we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”).

 Google Analytics uses cookies to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. We will never (and will not allow any third party to) use Google Analytics to track or collect any personally identifiable information of visitors to our site. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user.

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OPTING OUT OF COOKIES

If you would rather disable cookies when browsing this site, all modern browsers will allow you to do this.

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CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy to reflect changes in our practices. We encourage you to review this policy periodically for any updates.

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CONTACT US

If you have any questions or concerns regarding this Privacy Policy, please contact us at info@blackhorsebyworth.co.uk

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RIGHT TO LODGE A COMPLAINT WITH OUR SUPERVISORY AUTHORITY

If you are unhappy about the way we have handled your data and we have been unable to resolve your complaint you have the right to lodge a complaint with the data protection supervisory authority. In the UK this is the Information Commissioner’s Office (ICO) – www.ico.org.uk

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